Saying sorry is one of the most necessary conversations humans need to have. We all mess up from time to time. All of us, me and you included, but, to quote Elton John, sorry seems to be the hardest word.
Sorry is a great gift you can give to someone that you have hurt, but this gift comes at a great price.
So, once you are willing to lay down your ego, how does one say sorry, authentically?
You have to listen to how you wronged the other person, without become defensive. You have to own it, i.e. no buts..., and you have to ask them what they need to make it better, that is, your behavior needs to change. Saying sorry happens on the other person's terms, not yours.
It was my fault.
What can I do to make it right?
Get skin in the game.
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